UX audit services that identify where users drop off
Infoloop's UX audit services review your product screen by screen and identify where users get stuck. You receive every finding, prioritized by business impact. We can also create a design system: one shared library of components, patterns and usage rules. The scope, budget and timeline are agreed in writing before work begins.
Request a review- +38%conversion after a Shopify store rebuild for a direct-to-consumer (DTC) brand
- 2.1xqualified leads from a new Webflow website for a software company
- 90%less timesheet administration for a three-plant manufacturer, live in three weeks
Design consulting that finds the screen where people give up
Monthly report includedFrom fixes to people on your team
- UX audits
- Process clean-up
- Devs who join you
A monthly report, always in your inbox
Request a quoteEvery screen reviewed. Highest-impact fixes first.
UX consulting for your industry
Each industry has its own critical screens, user groups and failure costs. These are the interfaces we review most often in each sector.
Manufacturing
Attendance, shift and maintenance interfaces reviewed for shop-floor operators, not office staff
Automotive and garages
Job card, booking and reminder workflows that service advisors and technicians complete correctly the first time
Consumer platforms
Registration, profile and settings screens checked for accessibility, clear labeling and fewer errors
SaaS and technology
Sign-up and onboarding flows redesigned end to end, with one design system across the entire product
Energy and utilities
Site inspection and compliance forms simplified for field crews, with reports auditors can follow
Enterprise software
Dense administration and configuration screens clarified, with error states and edge cases covered
eCommerce and D2C
Product, cart and checkout pages reviewed against your analytics, with fixes ranked by lost revenue
Education and training
Course, lesson and assessment screens that learners of every ability can complete on any device
How we work
Our UX audit process
Four stages, with the scope and price approved before work begins.
01Free discovery call
You describe the product, its user groups and the usability problems you observe. If an audit is not the right fit, we tell you on the call rather than sell a project.
02Scope and price agreed
We document the review scope, the deliverables, the delivery date and the cost. A clearly scoped audit has a fixed price, and open-ended work is billed hourly against an estimate. You approve it before work begins.
03Audit first, design system second
The audit is delivered first and stands on its own. Any design system follows from the audit findings. It is delivered in stages, with a review every week.
04Full ownership, optional updates
You own the design files, the component code and the usage guidelines. If you prefer not to maintain them, we update them through an optional monthly plan as the product evolves.
Why Infoloop for UX consulting
- 01A development team, so every fix is technically feasible
- 02A written report with prioritized findings
- 03Clear priorities on what to fix first
- 04Fixes within your current product, not a rebuild
- 05Fixed price or hourly, matched to the scope
- 06Design system updates after handover
- 07Security and NDAs as standard
A development team, so every fix is technically feasible
UX consulting
A written report with prioritized findings
Clear priorities on what to fix first
Fixes within your current product, not a rebuild
Industries we run UX audits for
Manufacturing, technology, commerce and education companies with a product in active use, where one confusing screen costs revenue. Infoloop is headquartered in India and works with clients worldwide.
- Manufacturing
- Automotive and mobility
- Agriculture and AgriTech
- Energy and utilities
- AI startups
- B2B SaaS
- Enterprise software
- ISVs and technology companies
- eCommerce and retail
- D2C brands
- Consumer platforms
- EdTech
- Learning platforms
- Corporate training
Technologies we use for UX audits
| Design |
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|---|---|
| Frontend |
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| CMS and web |
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| eCommerce |
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| Mobile |
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What our clients say
Our Shopify rebuild paid for itself in the first quarter. Conversion is up 38% and they still manage it for us.
The difference is they did not leave. Every month we get a report, fixes and one clear next step.
More cars through the same bays, with fewer staff hours on admin. That is growth that did not cost us a new building.
FAQs
Questions about design consulting
Straight answers. If yours is not here, ask us on the call.
What is a UX audit, and what do we get at the end?
A UX audit is a screen-by-screen evaluation of your product to identify where users get stuck. At the end, you receive a written report listing every issue and a prioritized list of fixes. Each fix is labeled as a quick win or a larger project.
How long does a UX audit take, and what does it cost?
A clearly scoped audit has a fixed price and a delivery date, both in writing after a free discovery call. One sign-up flow is a much shorter engagement than a complete application. Open-ended design system work is billed hourly against an estimate agreed in writing.
Do we have to rebuild the product to fix it?
No. Most findings can be fixed in your existing product: labels, spacing, page order, error messages and button text. We mark which fixes are quick wins and which need more development effort. If we think a rebuild is necessary, we explain why.
What is a design system, and do we need one?
A design system is one shared library of components, colors, patterns and rules that every screen uses. You need one when screens start to look and behave inconsistently, or when several people design and develop. A small product with one designer usually does not.
How do you find the screens where users drop off?
We combine your analytics with an expert review of each screen. Analytics data shows where users drop off; the screen review shows the likely causes. Without analytics, we label findings as expert judgment, or run a few usability sessions with real users, priced separately.
Can you implement the fixes, or work with our own designers and developers?
Both. We are also a software development team, so we can implement the fixes ourselves. We can also work with your designers and developers, in your files and codebase. We agree naming and structure with your developers early, so the design system stays in use.
Show us where users get stuck
Bring your analytics, support tickets and the screen with the highest drop-off. In 30 minutes, you will know whether an audit, a design system or neither is the right investment.
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