Application maintenance and support for software that is already live
Infoloop's application maintenance and support services cover software that is already live, whether we developed it or another vendor did. Coverage includes 24/7 monitoring, fixes within agreed response times and scheduled updates. You receive a plain-language report every month.
Get a support quote- +38%conversion after a Shopify rebuild we still maintain
- <2 minfirst response time from an AI support assistant we deployed and still support
- 90%less timesheet admin for a manufacturer we report to every month
Application maintenance that keeps your live software working every day
Monthly report includedFrom fixes to people on your team
- UX audits
- Process clean-up
- Devs who join you
A monthly report, always in your inbox
Request a quoteMonitored, patched and updated. A report every month.
Software maintenance and support for your industry
Every industry has its own software that cannot go down. These are the systems we maintain most often in each.
Manufacturing
Attendance, shift and maintenance software monitored across every plant, with updates applied outside production hours
Automotive and garages
Workshop scheduling and job card platforms monitored across every branch, with issues resolved before opening hours
Consumer platforms
Public registration, accounts and payments monitored around the clock, with every change logged
SaaS and technology
Customer portals and admin consoles monitored 24/7, with security patches applied on a schedule
Energy and utilities
Asset, crew and outage systems monitored, with backups tested and compliance records preserved
AI startups
AI assistants monitored for answer quality as well as uptime, with rollback available for every change
eCommerce and D2C
Shopify stores and the order, inventory and fulfillment systems behind them, monitored so checkout failures are caught at once
Education and training
Learning and assessment platforms updated through the academic term, with results and certificates protected
How we work
Our application maintenance process
Four stages, with the rate and an estimate in writing before the engagement starts.
01Discovery call
You describe the application, its role in the business and its incident history. We ask what an hour of downtime costs you. The call is free.
02Technical review
With read access, we review the codebase, the hosting setup and every integration. Existing issues surface now, not during an outage.
03A one-page service level agreement
Your service level agreement (SLA) fits on one page: response times by severity level, monthly improvement hours, scope of coverage and the hourly rate. Nothing changes without your approval.
04Monitoring and monthly reports
Monitoring, updates and your improvement hours begin, and a report arrives every month. For software we delivered, monitoring starts before go-live. If your software outgrows the agreement, we propose a revised one rather than reduce the service.
Why Infoloop for maintenance and support
- 01Managed application support is half our business
- 02Response times agreed in writing
- 03We support software other vendors built
- 04We already support AI assistants in production
- 05The rate and an estimate in writing first
- 0699.9% uptime on the software we support
- 07Security and NDAs as standard
Managed application support is half our business
maintenance and support
Response times agreed in writing
We support software other vendors built
We already support AI assistants in production
Industries whose software we maintain
Manufacturing, technology, commerce and education companies whose software is in production and needs a named team accountable for it. Infoloop is headquartered in India and works with clients worldwide.
- Manufacturing
- Automotive and mobility
- Agriculture and AgriTech
- Energy and utilities
- AI startups
- B2B SaaS
- Enterprise software
- ISVs and technology companies
- eCommerce and retail
- D2C brands
- Consumer platforms
- EdTech
- Learning platforms
- Corporate training
Technologies we maintain and support
| Frontend |
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|---|---|
| Backend |
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| Mobile |
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| CMS and web |
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| eCommerce |
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What our clients say
The difference is they did not leave. Every month we get a report, fixes and one clear next step.
They shipped our support agent in five weeks and it has run ever since. Response time dropped from hours to two minutes.
Our Shopify rebuild paid for itself in the first quarter. Conversion is up 38% and they still manage it for us.
FAQs
Questions about application maintenance and support
Straight answers. If yours is not here, ask us on the call.
What does application maintenance and support include?
24/7 monitoring, fixes within agreed response times, security and version updates, monthly improvement hours and a written monthly report. Coverage spans custom software, Webflow and Shopify sites, and AI assistants. The agreement lists what is in scope and what is not.
What response times do you commit to?
The response times in your SLA, agreed in writing before you pay. They vary by severity, so a full outage gets a faster response than a minor display fault. Automated alerts reach us first, so we can start before your staff notice. Every incident and response time appears in your monthly report.
What does monthly application maintenance cost?
Support is billed hourly. The rate and an estimate of monthly hours are agreed in writing after a 30-minute call. The estimate depends on your applications, the hosting setup, the required response times and the improvement hours you need. Maintaining a website costs less than supporting an AI assistant. You never pay for work you did not approve.
Can you take over software someone else built?
Yes. We start with a technical review: the architecture, the hosting, outdated dependencies and fragile areas. You receive the findings in plain language before you commit, with priorities for what to fix first. If it needs rebuilding rather than patching, we say so.
What is in the monthly maintenance report?
Monthly uptime, each incident with its root cause and fix, the security updates applied and the improvement work completed against your hours. It closes with our recommended next step. The report uses plain sentences, not ticket numbers, and arrives on the same schedule every month.
Can you maintain AI assistants as well as websites?
Yes. AI assistants need extra checks, because answer quality can drift when the model, the instructions or the source content change. We monitor answer quality as well as uptime. Firm limits define what the assistant may do, and every change can be rolled back.
Put a named team behind your live software
Bring the application nobody owns, the site nobody updates, or the one employee who knows how it all works. After one call, you receive the rate, an estimate and agreed response times in writing.
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