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Software for energy and utility operators

Asset monitoring, field service scheduling, compliance reporting and outage handling — built as working systems and kept running afterwards. For generators, distributors, retailers and the contractors who maintain their assets.

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Where we help

What we build for Energy & Utilities.

Asset and condition monitoring

Readings from SCADA historians, meters, inverters and sensor gateways pulled into one view. Thresholds and trends per asset class, alerts that reach the right rota, and a record of what the reading was when the alarm fired.

Field service and work order flow

Jobs raised from faults, planned maintenance or customer calls, scheduled against crew skills, tickets and travel. Mobile forms that work in a substation with no signal and sync when the van gets back into coverage.

Compliance and regulatory reporting

Inspection records, test certificates, safety documents and periodic returns held in structured form rather than spreadsheets. Reports built to the format the regulator or auditor asks for, generated on schedule.

Outage and incident handling

Fault logging, affected-supply lists, crew dispatch and restoration timestamps in one flow. Customer-facing status pages and notifications driven from the same record, so nobody updates two systems during an event.

AI agents and copilots

Agents that triage inbound fault calls, draft incident summaries from log data, or answer engineers' questions on procedures and asset history. Built with guardrails, monitoring and rollback, not left to run unwatched.

Customer and connections portals

Websites, connection application flows and self-service portals in Webflow or Shopify, with a headless CMS behind them so tariff pages, outage notices and safety guidance change without a developer.

How it runs

Plan. Build. Run.

01

30 minute call

You describe the assets, the crews, the reporting obligations and where the current process breaks. We ask what systems already hold the data and who owns them. No slides, no discovery invoice for the conversation.

02

Fixed scope, timeline and price

We write down what gets built, in what order, by when and for how much. Integration points are named individually — historian, meter data, CRM, finance — because that is where energy projects usually slip.

03

Build in working slices

You see something running early: one asset class monitored, one crew's work orders, one report generated. We test against real data and real field conditions rather than a demo dataset, and adjust before widening scope.

04

Launch, then we run it

We migrate, train the crews and office staff, and go live. After that the managed retainer takes over: monitoring, fixes to response targets, improvements, security updates and a monthly report.

Why infoloop

We do not hand over and leave.

  • We run it after launchThe managed retainer covers monitoring, fixes with response targets, improvements and security updates, with a monthly report. An agency that hands over and leaves cannot answer a 3am alarm.
  • We build for the field, not the officePoor signal at substations, gloved hands, van-mounted tablets and paper fallbacks are design constraints from day one, not defects raised after the first week of real use.
  • Fixed scope and price up frontYou get the scope, the timeline and the price in writing after one call. Integration points are listed individually, so nobody discovers a missing data feed halfway through the build.
  • Production AI, not pilotsWhere an agent or copilot earns its place we put it into production with guardrails, monitoring and rollback. Where it does not, we say so and build ordinary software instead.
  • Track record across 50+ products50+ products shipped across six countries, 99.9% uptime and a 4.8 average rating. Delivered by a team that stays on after go-live rather than moving to the next account.

What you get

Every engagement includes these, in writing, before work starts.

  • An asset register with condition data, alert thresholds and full reading history per asset
  • Work order scheduling against crew skills, certifications, tickets and travel time
  • Offline-capable mobile forms for inspections, jobs and safety checks, syncing on reconnection
  • Compliance and regulatory reports generated on schedule in the format your auditor accepts
  • Outage logging with affected-supply lists, restoration timestamps and customer notifications
  • A managed retainer: monitoring, fixes to response targets, security updates and a monthly report

Who this is for

Three situations where this is the right call.

Condition data exists but nobody sees it

The historian, the meters and the inverters all record plenty. Getting a straight answer about which assets are degrading means someone exporting CSVs on a Friday. You want one view with alerts that reach the on-call engineer.

Field work runs on paper and phone calls

Jobs are dispatched by phone, sheets come back in a van three days later, and half of them are illegible. You want scheduling that respects crew certifications and forms that capture the job properly at the asset.

Compliance reporting eats a person's month

Inspection records live across spreadsheets, email attachments and a shared drive. Every regulatory return is rebuilt by hand. You want the evidence captured once, structured, and the return generated from it.

Questions

What buyers ask us first.

Do you integrate with SCADA historians, meter data and existing asset systems?
Yes. Most energy and utility work is integration work, so we treat it as the main risk rather than a detail. Before quoting we identify each source — historian, meter data management, GIS, CRM, finance, contractor systems — establish how it exposes data (API, database view, file drop, OPC gateway) and who controls access. Each integration is named individually in the fixed scope. Where a system has no clean interface, we say so up front and price the workaround rather than discovering it mid-build. We read from operational systems; we do not write into control systems.
How does the pricing and engagement work?
It starts with a 30 minute call. From that we write a fixed scope, timeline and price before any build work begins, so you are not signing an open-ended time-and-materials arrangement. The build is priced as a project. After launch, the managed retainer is a separate monthly fee covering monitoring, fixes with agreed response targets, improvements, security updates and a monthly report. We do not publish rate cards, because the price depends entirely on how many integrations and asset classes are in scope. You get a number in writing before committing.
What happens after launch?
We run it. That is the second half of "we build, we run". The managed retainer covers monitoring so problems are found by us rather than reported by a crew, fixes to agreed response targets, ongoing improvements, and security updates. You get a monthly report showing what broke, what was fixed, what changed and how the system is performing. Across the products we run, uptime sits at 99.9%. If you would rather take the system in-house, we hand over documented code and access — but the default is that we stay on.
Will the mobile tools work where there is no signal?
Yes, and this is designed in from the start rather than added later. Field apps hold the job list, asset details and forms locally, so an engineer can complete an inspection in a basement substation or a rural site and the record is captured properly. Data syncs when the device reconnects, with conflict handling so two people working the same asset do not overwrite each other. Photos and signatures queue the same way. We test this against real conditions before launch, not just on office wifi, because a field tool that needs a connection is a paper form with extra steps.
Can you handle the reporting formats our regulator requires?
We build reports to the format you are actually obliged to produce, whichever regime you operate under. The approach is to capture the underlying evidence once, in structured form — inspection results, test certificates, asset condition, remedial actions, dates and the person responsible — and then generate the return from that data on schedule. That way a change to the reporting format is a change to one output, not a re-keying exercise. We need your current returns and the guidance you work to during the scoping call so the data model matches what you must evidence.
Have you delivered projects in the energy sector specifically?
Not a published energy case study, and we will not pretend otherwise. What we have done is closely adjacent: an ERP for a machinery manufacturer, attendance systems across three manufacturing plants, a support copilot for a fintech, and multi-branch operations software for a garage group covering nine sites. The shared shape is field or plant operations, scheduled work, distributed teams, compliance records and integration with systems nobody wants to replace. On the call we will tell you plainly which parts of your problem we have solved before and which parts would be new.

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Tell us what your assets and crews actually do all day

A 30 minute call. Describe the assets, the crews and the reporting you owe. You leave with a fixed scope, timeline and price, or an honest answer that this is not a fit. We build it, then we run it.

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