Energy and utilities
Energy and utilities software for field crews and equipment
Infoloop is an energy and utilities software development company. It delivers field service, asset management and outage management software for energy and water utilities. Operations teams see asset condition, crew locations and regulatory deadlines in one place. Tablet forms work offline in the field and sync once the signal returns.
Talk to our teamCrew dispatch, six crews
SyncedDetail
Crew 1
Working a job, no issues logged.
- Equipment condition
- 2 assets flagged
- Regulator report
- Due Friday
Asset data, field crews and compliance rarely share one system
Energy and water utilities collect meter and sensor readings around the clock. Field crews cover an entire service territory. Regulators expect evidence in a fixed format by a fixed date. Most of their software was never designed for all three.
The control room, meters and sensors already record plenty of data. Spotting deteriorating assets still takes a manual export every Friday afternoon. Work orders go out by phone. Paper inspection sheets return days later, and some are illegible.
Inspection records sit across spreadsheets, email attachments and a shared drive, so every regulatory filing is compiled by hand. During an outage, one person updates the customer status page while another logs the fault. The two records rarely match. Nobody chose this setup. It grew one tool at a time.
- Every reading on one dashboard, with alerts routed to the on-call engineer.
- A dispatch board showing crew qualifications, availability and travel distance.
- Regulatory reports generated from inspection records, ready on the due date.
Infoloop delivers that software for the field tablet and the operations office. It reads data from your existing systems and never writes to equipment control systems. The rollout starts with one asset class, then moves to the rest. Infoloop is headquartered in India and works with companies worldwide.
Measured results
Where utility operations lose time
Four operational problems energy and water utilities raise on a first call, with the fix for each.
Asset data spread across disconnected systems
Meters, sensors and control room software each hold part of the picture. Utility asset management software brings every reading onto one dashboard and flags deteriorating equipment. You define the alert thresholds. Alerts reach the on-call engineer, and the triggering reading is stored for review.
Field work dispatched by phone and paper
Work orders come from alarms, planned inspections and customer calls. Field service software puts every job on one dispatch board, matched to crew qualifications, availability and location. Tablet forms work underground and sync once the van has signal again.
Regulatory reports compiled by hand
Inspection results, test certificates and safety documentation are captured once, in a single form. Reports are generated in the format your regulator or auditor requires. Each one is ready on the filing date, with no manual re-entry.
Conflicting outage updates
Outage management software logs the fault, lists affected customers, sends crews and records the restoration time. The status page and customer notifications draw on that same record. Nobody reconciles two separate lists in the middle of an outage.
Where utility operations lose time
4 problemsProblem 1 of 4
Asset data spread across disconnected systems
What we do
Meters, sensors and control room software each hold part of the picture. Utility asset management software brings every reading onto one dashboard and flags deteriorating equipment. You define the alert thresholds. Alerts reach the on-call engineer, and the triggering reading is stored for review.
- One screen
- Engineer on call
- The reading that set it off
Works without a signal. Monitored around the clock.
Case studies
No energy or water case study is published yet. These three address the same problems in other sectors: equipment failure, multi-site crews and AI-assisted customer support.
$1.2M saved a year with predictive maintenance and a multi-plant ERP
Predictive maintenance and one ERP across three plants cut unplanned downtime 72% and saved a global machinery manufacturer $1.2M a year.
- unplanned downtime
- -72%
- saved each year
- $1.2M
- order fulfillment accuracy
- 98%
Your project
Planning takes about a week. Go-live dates are then agreed in writing, one asset class or crew at a time.
What an energy and utilities engagement includes
For utilities that need field software on a scope, budget and timeline agreed in writing before work starts.
Go-live dates in writing
Planning takes about a week. Go-live dates are then agreed in writing, one asset class or crew at a time.
Billing that fits the work
A fixed price when the scope is clear, hourly when it will change. The written estimate itemizes every data feed.
Designed for field conditions
Offline forms that work with gloves on, and a paper fallback planned from day one.
AI where it saves time
An AI assistant can triage fault calls or draft incident reports, and can be disabled in seconds.
Support after launch
Monitoring, fixes within an agreed service level, security patches and a monthly report. A named contact replies within one business day.
Trusted by companies in six countries
Connected to the platforms you already use, on a technology stack we know well.
- NHS
- HSBC UK
- Infosys
- GoCardless
- Makson
- Brompton
- HCFS
- projects delivered
- 50+
- countries
- 6
- uptime on software we support
- 99.9%
- average client rating
- 4.8
What our clients say
The difference is they did not leave. Every month we get a report, fixes and one clear next step.
Operations lead, manufacturer
Read the case studyBlogs and insights
FAQs
Questions from utility operations and engineering leads
Short, direct answers. Bring any other question to the first call.
How do you track which assets are deteriorating?
By reading data from the meters, sensors and control room software you already operate. Readings appear on one dashboard against thresholds you set, and alerts reach the on-call engineer. Access is read-only. The software never writes to any system that controls equipment.
What does energy and utilities software development cost?
The rate and an estimate are agreed in writing before work starts, based mainly on the number of data feeds and asset classes in scope. A system with a clear scope has a fixed price. Ongoing improvements and support are billed hourly, also called time and materials.
What support is available after go-live?
Optional support is billed hourly, against a monthly estimate agreed in writing. It covers monitoring, fixes within an agreed service level, security patches, improvements and a monthly report on incidents and changes. If you prefer to bring it in-house, we hand over the code and every access credential.
Do the tablets work offline, even in a basement substation?
Yes. Job lists, asset details and forms are stored on the device. Photos, signatures and completed forms sync once the signal returns. If two engineers edit the same record, both sets of notes are preserved. Testing happens in real field conditions before launch, not on office Wi-Fi.
Can you produce the regulatory reports we file?
Yes. Reports follow the exact format your regulator requires. Each inspection is recorded once: the asset checked, the result, its condition, the action taken, the date and the inspector. Reports are generated from those records. When the required format changes, only the report template changes.
Have you delivered software for an energy or water utility?
Not yet. No energy or water project is published. The closest is predictive maintenance software integrated with a machinery maker's ERP. It flags a likely failure 10 to 14 days ahead. Unplanned downtime fell 72%, and it saves $1.2M a year. We also delivered one platform for a nine-branch garage group.
Tell us where field operations slow down
Bring your asset register, crew structure and regulatory filing calendar. After the call, you receive a written scope, delivery dates and an estimate. If Infoloop is not the right fit, we say so.