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Glossary

Plain-English definitions for AI and software.

Clear, jargon-free explanations of the terms that come up when you put AI and software to work. Built for decision-makers, not engineers.

ArtificialWorkingWebOperations

Glossary terms

Artificial intelligence

AI agent

Software that takes actions to complete a task, not just answer a question.

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AI copilot

An assistant that drafts and suggests while a human stays in control.

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AI automation

Using AI to handle repetitive, rule-based work end to end inside your tools.

Human in the loop

A person approves or reviews high-stakes AI actions before they happen.

Working with us

Managed software retainer

A monthly arrangement where a team runs and improves your software.

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We run

Our model: we do not hand over and leave, we operate what we build.

Fixed scope

An agreed scope and price set before work starts, so no surprise invoices.

Discovery

A short first phase to define the goal, scope, timeline and price.

Web and ecommerce

Webflow

A visual platform for fast, flexible business websites you can edit yourself.

Shopify

A commerce platform with best-in-class checkout for serious online stores.

Conversion rate (CVR)

The share of visitors who take the action you want, like buying or enquiring.

Core Web Vitals

Google’s speed and stability metrics that affect ranking and conversion.

Operations

Automation rate

The share of eligible tasks handled by software without a human.

Deflection

Work removed from a human queue because software resolved it.

Anomaly detection

Flagging unusual patterns, like missed punches or duplicate charges, for review.

Audit trail

A complete log of changes, so disputes and audits are settled quickly.

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