Scalable Multi-Vendor E-Commerce Marketplace for Rapid Retail Expansion
Client Overview
A mid-sized retail business group operating across India with a strong offline footprint. The organization set out to establish a centralized online marketplace launching with 200+ sellers and to scale beyond 1,000 vendors as digital adoption accelerated.
The Challenge
Transitioning from offline retail to a multi-vendor digital marketplace introduced several structural gaps.
- Fragmented product catalogs across independent sellers with no unified online structure
- Lack of real-time inventory synchronization, leading to overselling and stock inaccuracies
- No formal vendor onboarding or performance tracking framework
- Requirement to handle large seasonal traffic spikes, including festive-sale surges exceeding 50,000 concurrent users
The client needed a highly scalable, vendor-first marketplace platform capable of rapid onboarding, real-time data sync, and peak-load resilience.
Our Solution
Vendor Management & Onboarding
Automated seller onboarding, approval workflows, and self-service dashboards to accelerate vendor activation and reduce operational overhead.
Real-Time Inventory Synchronization
API-based integrations with vendor POS systems to ensure accurate stock availability and prevent overselling across categories.
Payments & Commerce Enablement
Secure payment gateway integrations with multi-currency support to enable domestic and international transactions.
Analytics & Performance Visibility
Vendor scorecards, sales analytics, and performance reports to drive transparency and continuous marketplace optimization.
Technologies Applied
Microservices Architecture · Cloud Infrastructure · Payment Gateways · POS APIs · Web & Mobile Platforms
Technologies Applied
- ERP Platforms
- IoT Sensors
- Cloud Infrastructure
- API Integrations
- Data Analytics
The Outcome
The marketplace delivered strong adoption, scalability, and revenue growth:
- ₹50 crore GMV achieved within the first 12 months
- 85% vendor adoption within three months of launch
- Vendor onboarding time reduced from 10 days to 2 days
- 42% reduction in out-of-stock issues through real-time inventory sync
- 68% of total sales driven via mobile apps
- 1.2 million active customers onboarded in year one
The platform enabled a successful shift to digital-first retail, supporting rapid vendor scaling and sustained customer acquisition.