Real-Time Inventory & Logistics Platform for an Automotive Parts Distributor
Client Overview
A leading automotive spare parts distributor supplying components to 200+ dealerships nationwide. The organization manages approximately 15,000 SKUs and ships over 3,500 orders per month to dealers and service centers.
The Challenge
As dealer operations scaled, inventory and delivery coordination became increasingly complex.
- Inventory mismatches between central warehouses and dealer systems caused 8-10% fulfillment errors
- Delayed dispatch updates extended vehicle repair timelines at dealerships
- Manual reconciliation across multiple systems slowed operations
- Dealers lacked real-time shipment visibility, limiting service planning and efficiency
The distributor needed a centralized logistics platform that could synchronize inventories, prioritize urgent orders, and provide real-time delivery transparency to dealers.
Our Solution
Dealer ERP Synchronization
Two-way ERP integrations ensured real-time inventory updates between central warehouses and dealership systems, eliminating data discrepancies.
Order Prioritization Engine
Automated identification and prioritization of urgent spare parts required for active vehicle repairs reducing service delays.
Live Delivery Tracking
GPS-based fleet tracking provided dealers and service managers with real-time shipment status and accurate ETAs.
Automated Dispatch Notifications
SMS, WhatsApp, and email alerts kept dealers informed at every stage—from dispatch to delivery confirmation.
Technologies Applied
- ERP Integrations
- GPS Fleet Tracking
- Cloud Infrastructure
- API Services
- Notification Systems
The Outcome
The logistics platform delivered measurable operational and service improvements:
- Inventory accuracy improved from 90% to 99.5% across the dealer network
- Order fulfillment errors reduced to under 1%
- Urgent repair deliveries accelerated by 30%, improving dealer service levels
- 80% reduction in manual reconciliation effort, increasing operational efficiency
- 20% improvement in dealer-reported service turnaround, driving higher end-customer satisfaction
- Faster repairs contributed to increased parts sales volume
The result was a highly reliable, dealer-aligned logistics operation, enabling faster repairs, better planning, and scalable network growth.