End-to-End Digitization for a Multi-Location Healthcare Network
Client Overview
A mid-sized healthcare network operating across urban and semi-urban locations in India. The organization provides outpatient care, diagnostic services, and telemedicine, serving 15,000+ patients per month with a workforce of over 300 medical and administrative staff.
The Challenge
As the network expanded, its operations became increasingly fragmented.
- Separate systems for appointments, EMRs, billing, and teleconsultations created operational silos
- Manual workflows caused service delays of up to 30%
- 18% appointment no-shows, driven by the absence of automated reminders and digital payment options
- Teleconsultation data existed outside the core system, increasing compliance and audit risk
The client needed a single platform capable of managing the entire patient lifecycle while meeting HIPAA and local healthcare data regulations, without disrupting ongoing care delivery.
Our Solution
Unified Healthcare ERP
A centralized ERP layer consolidating patient records, appointment scheduling, billing, and operational workflows into one system.
Integrated Telemedicine Module
Secure video consultations, digital prescriptions, and payment processing built directly into the core platform: eliminating parallel tools and data gaps.
Automation & Compliance Layer
Automated SMS and WhatsApp reminders, HIPAA-grade encryption, secure backups, and audit-ready access controls to reduce both operational and regulatory risk.
Technologies Applied
- AWS
- React
- Ruby
The Outcome
The integrated platform delivered measurable improvements across operations, patient experience, and revenue:
- Appointment no-shows reduced from 18% to 5% within three months
- Average patient wait time reduced by 22 minutes
- 65% increase in teleconsultation adoption within six months
- 30% faster patient processing through workflow automation
- 15% increase in telemedicine revenue in the first quarter post-launch
- 100% HIPAA compliance, supported by encrypted data handling and automated audit logs
The result was a unified, compliant foundation for scalable hybrid healthcare delivery.